Most comparison sites hand over your phone number and call it a service. When you choose a partner through Loonwise, our team tracks the file and chases it when it stalls — and we’re equally clear about what we can’t promise.
Three steps. You only ever need the first one.
One email with your name and who you’re dealing with. No forms, no ticket number, no account required.
We contact the provider, find out where the file actually is, and escalate to someone else there if the first person has gone quiet.
We tell you what’s happening in plain English — including when the answer is no, and what your other options are.
A promise worth having is one with edges. Here are ours, stated as plainly as the promise itself.
Not us, and not any comparison site that tells you otherwise. Worth knowing before you start.
A rate you see today can be gone tomorrow, and can move again between applying and closing. Where a lender offers a hold, the hold is theirs — it starts and ends on their terms, and we can’t extend or restore one.
Seeing a rate here isn’t a pre-approval. Your provider decides, on their own criteria, and may offer different terms or decline. If that happens we’ll say so plainly — but it doesn’t entitle you to a product or a payment.
We check every partner is licensed and in good standing — but they’re independent, not our staff. We don’t control their work, and any penalty or fee on your product is set by them under the agreement you sign with them.
Everything above, stated precisely. Open any section — these are the terms that apply.
When you choose a partner through Loonwise and ask us to stay involved, our team will keep track of where your file is; follow up with the provider on your behalf if it goes quiet; tell you in plain English what is happening and what is needed next; escalate to a different contact at the provider if the first one stops responding; and help you choose a different partner from Loonwise if the file cannot proceed.
That is the whole of it. It is a customer-service commitment, offered at no charge, and we can carry it out only to the extent the provider is willing to speak with us and you have consented to us doing so.
Rates, premiums, fees and figures shown anywhere on Loonwise are indicative and illustrative. They are gathered from providers and public sources, they can be out of date, and they can change at any time without notice.
Loonwise does not decide whether you qualify for anything. We do not assess your creditworthiness, we do not underwrite, and showing you a product is not a pre-approval, a pre-qualification, or an indication that you will be accepted.
Every lender, brokerage and insurer reachable through Loonwise is an independent business. We check that partners are licensed and in good standing with their regulator before they appear, and we re-check periodically — but that verification is a check on their standing, not a guarantee of the quality, speed, suitability or correctness of their work.
Email hello@loonwise.ca with your name, the provider, and what has stalled. The Assurance applies where you chose the partner through Loonwise, the file is still open, and you give us permission to contact the provider about it — we cannot discuss your file with anyone without that consent.
The Assurance is provided free of charge and as a service. To the fullest extent the law allows:
We may update the Assurance and this page. The version in force is the one published here on the day you ask us to step in, and the effective date below tells you when it last changed.
Effective date: August 3, 2026 · Applies to loonwise.ca and all Loonwise comparison tools
Tell us what’s stuck and who you’re dealing with. A person reads it, and we’ll pick it up from there.
Email hello@loonwise.ca →Related: how we make money · Privacy · Terms
